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Frequently Asked Questions

This page is designed to answer the most commonly asked questions about hosting and our range of hosting services.

 

If you have a question that hasn't been answered on this page please

e-mail us and we will give you a fast, jargon free reply!

 

How much do you charge to host a website?

Our hosting prices represent excellent value for money. Our starter package is just £2.50 per month and offers a generous amount of disk space as well as fantastic features. There is no VAT or hidden extras to add to this and you can pay using any major credit or debit card.

 

You can also pay yearly on all our hosting accounts. If you choose to pay yearly we reward you with two months free every single year!

 

Can I get a domain name with my hosting account?

Our domain name prices start at just £5.00 per year and can be registered when you sign up for a hosting account.

 

Do I have to transfer my domain to Impression Internet to use your hosting?

No. If you would prefer to keep your current domain name registrar you can still link your domain to our server. You will have to change the "nameserver" settings of your current domain name to:

 

ns.mainnameserver.com (82.110.105.2)

ns2.mainnameserver.com (82.110.105.3)

 

When you order using our online ordering system you can enter the details of a domain name registered with another company at the bottom of the page. When you have updated the nameservers of that domain you will be able to access the hosting.

 

How many domain names can I have with each hosting package?

Your hosting package is based around one domain name. You can add extra domain names that will point to the same directory as the main domain name. If you require separate domain names pointing to separate website on your account we have a "reseller" option that can split your package up. This service is available on request.

 

How long will my account take to be setup?

If you order both a domain name and hosting package together using our easy to use online ordering system your account should be activated immediately. If you only want hosting (without a domain name) we will have to setup your account manually so there may be a slight delay. When your account is setup you will receive an e-mail with your admin login details, FTP details and e-mail setup information.

 

* Please note: Some features such as Front Page Extensions require a domain name to be registered and can take between 24 and 48 hours before they can be activated.

 

Can I buy a domain name without hosting?

Yes. Please click here for more information about our domain names and the features included with them. You can either contact us to register your domain name manually on your behalf or use our online ordering system

 

How can I pay for my hosting account?

Credit or debit card:

 

You can pay for your hosting each month using any major credit or debit card. We use PayPal to power our online payments (you don't need to have a PayPal account to use this service!). PayPal will debit the agreed monthly hosting amount every month. This can be cancelled any time and you are under no obligation.

 

Cheque:

 

If you would prefer to pay on a yearly basis we can accept payment by cheque. Please make cheques payable to Impression Internet and post to:

 

Impression Internet

30 Denby House

Aynsely Court

Weymouth

Dorset

DT4 0DT

 

Standing Order:

 

We can accept payment by standing order mandate on request for monthly or yearly payments. Please contact us to request payment by this method.

 

We regret that we do not accept postal orders or cash.

 

How do I renew my hosting account?

If you have chosen to pay monthly using PayPal you will be invoiced by PayPal automatically. If you are paying yearly we will contact you 30 days before the hosting is due to expire with details on how to renew it. You can either log in to your admin panel to renew the hosting or we can do this on your behalf.

 

If we do not hear from you after the account has expired your website may no longer be visible online.

 

How do I cancel my monthly payment?

You are never under any obligation with our hosting packages. If you are paying a recurring monthly payment using PayPal this can be cancelled by either:

 

a) Please e-mail us with your details and we will cancel the payment with PayPal.

 

b) Log in to your PayPal account and cancel the recurring payment manually

 

Can I have a free trial of a web hosting account?

All of our hosting accounts offer a no fuss 30-day money-back guarantee so if you don't like your account or feel it is not right for you simply let us know. Please note that this offer excludes domain name fees.

 

The refund will be made using the same method as your original payment.

 

Do you charge VAT?

No, we do not currently charge VAT. Our prices are always clearly marked and we never spring any surprise charges on you.

 

Can I link to Impression Internet?

If you would like to link your website to Impression Internet we have made 2 types of links for you to choose from:

 

1) 468 x 60 Banner Link:

 

Dorset web designers, website hosting, domain name registration, graphic design and search engine optimisation from Impression Internet

2) 200 x 35 Banner Link:

 

Dorset web designers, website hosting, domain name registration, graphic design and search engine optimisation from Impression Internet

3) Text Link:

 

Impression Internet: Dorset web design, hosting, domain names and graphic design

 

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Impression Internet

Web Design | Print Design | Hosting | Domain Names | Portfolio | Quote | Testimonials | Contact | Terms | Privacy Policy

Impression Internet is a Dorset based design studio offering affordable website design, hosting services, domain name registration, print and graphic design and search engine optimisation. We offer a fast, friendly & professional service with full peace of mind for our clients. Please click here for a free quote. You can also contact us by telephone on 0844 884 9095 or email info@impressioninternet.co.uk