This page contains our terms and conditions. Last updated: 19th February 2008

The following terms and conditions apply to all web site design, graphic design (including logo design) services offered by Impression Internet.

By ordering services from Impression Internet you are agreeing to the following terms and conditions.

"We", "Us" and "Our" refers to Impression Internet.

"Clients" and "You" refers to Impression Internet's clients for website design, graphic design, hosting, domain names or any other related services.

1. A 50% deposit is required for most website projects unless otherwise agreed with the client. This figure will be based on our fixed quote we will supply to you before agreeing to start work. Payment can be by cheque, bank transfer or PayPal. The final 50% payment is required when all work is completed as per the original agreed quote.

2. A contract may need to be signed for larger projects. Smaller projects can be agreed via e-mail with the e-mail communications acting as a contract to provide the service to the client.

3. We reserve the right to refuse to construct a web site which we may judge as unfit due to content or otherwise. This includes, but is not limited by, sites containing adult oriented material such as pornography, sites which promote hatred towards persons belonging to any ethnic group, religion or sexual orientation and sites which infringe copyright or are contrary to UK laws.

4. No money is required upfront for our web design work. We create multiple mock up "test designs" of a proposed web page. If you are not happy with these designs you can walk away without paying a penny!  If this is the case you will not be permitted to use any of the images, logos or design elements created by us during this stage.  If you are happy with a test design and would like use to proceed with the website we will require 50% of the agreed website commission to complete the work on the site. The remaining 50% is only required when the site is online and completely finished to your satisfaction.

5. Impression Internet cannot always guarantee to start work on web design projects immediately. If this is the case it will be discussed with the client before any work is started. All reasonable efforts will be made to work to client time scales.

6. All material, both text and images, supplied by the client and used in the construction of the client's web site by Impression Internet will remain the client's property. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws.

7. We will contact you approximately 30 days before your hosting package is due for renewal. If you do not wish to renew your account please backup all your files and contact us to let us know. If we do not hear from you by the day of renewal your website may be taken offline temporarily until payment is received.

8. You are free to cancel a hosting account at any time. If you are paying monthly you can cancel immediately by cancelling your PayPal recurring payment. Impression Internet can help you to do this if you need help. If you are paying yearly you can cancel at any time and will not be charged for the next year.

9. Data stored on our servers is not guaranteed to be backed up. It is the responsibility of the client to ensure their data is backed up on a regular basis. You can do this in your hosting admin panel (http://cp.impressioninternet.co.uk) by clicking "Web Tools" then "Backup Or Restore Your Website"

10. Refunds will be made at our discretion and will be refunded using the same method used to pay for the service.

11. Refunds for payments made by PayPal will be subject to PayPal charges.

12. The copyright for all material provided by Impression Internet, such as HTML code, graphics, photographs and text, will remain the property of Impression Internet until such time as payment has been made in full whereupon they will become the property of the client.

13. Any promotional offers such as our free glossy business card offer will be carried out and fulfilled only on completion of the website design work and after payment has been received.

14. Please allow 28 days from the date payment is received for us to order and send you your promotional business cards (if this offer applies to your web design package)

15. Impression Internet will make every effort to design pages which display acceptably in the most popular current browsers, but cannot accept responsibility for pages which do not display acceptably in new versions of browsers released after pages have been designed. If this is the case we will gladly modify pages to work on newer browsers. At Impression Internet we design our websites with W3C web standards in mind.

16. Impression Internet will make every effort to design pages compatible with various monitor resolutions. If this is not possible it will be discussed with the client before hand.

17. Our free Google AdWords offer that applies to some of our websites can be stopped at any time by us (when there is a good reason)

18. We submit your website to several major search engines as part of the web design commission.

19. Impression Internet cannot guarantee a certain placement in a search engine listings but we will do all we can to aid the search engine ranking of our web site commissions by optimising the web pages to the full extent.

20. Impression Internet can accept no responsibility or liability if any search engine, online directory or search site, submitted to as part of a web site promotion commission, chooses not to list a client's web site.

21. Impression Internet will initially place the client's website on one of our servers during in order that the client may view and comment upon the website's progress. When both Impression Internet and the client agree that the website meets the criteria agreed during the commissioning process, Impression Internet will invoice the client for the full amount due for the commission. On receipt of payment, Impression Internet will publish the website on the agreed server.

22. We reserve the right to temporarily remove any websites that have not been paid for during the testing phase. When payment is received the website will be displayed.

23. Impression Internet expects payment by cheque, credit card (via PayPal) or cash within 28 days of the website completion.  Completion is defined as when both Impression Internet and the client both agree a website is completed as quoted.

24. All of our web design commissions come complete with our "free minor update" offer. This applies only if we are hosting the website and only if the yearly hosting charge has been paid for that time period. This "free minor update" offer covers updates to existing text, images and other small changes to be pre-approved. Any other larger updates will be competitively quoted for before hand and carried out as per our terms for standard web design.

25. We cannot guarantee when updates that are done for free will be carried out although we will make every effort that these are done as quickly as possible and usually within 24 - 48 hours.

26. Impression Internet reserves the right to alter prices at any time without notice. If a client has commissioned any services from Impression Internet prior to a change in prices, that commission will NOT be subject to any increase (this includes web design charges and hosting fees)

27. Impression Internet aim to have 99% uptime on our server space but cannot be held responsible if this is changed due to circumstances beyond our control. We will make all reasonable efforts to make sure your website is online for as long as possible.

28. Any website owner using illegal or unfair techniques to gain visitors to their websites (spam e-mails or other unauthorised techniques) will not be allowed to host their website's on our hosting companies servers. Any website owners found doing this will have their website(s) removed for the server and domain name(s) released.

29. All our websites come with 1 free domain name. Any other domain names will be charged for (fee to be agreed). When the domain name expires (2 years for .co.uk and 1 year for .com) we will automatically renew it for you if we are hosting your site at no extra charge! This is included in our hosting fee. If we are not hosting your site we cannot be held responsible for the expiration of domain names although every effort will be made to renew them in any case.

30. All our hosting packages come with a 30 day money back guarantee. The refund will be made using the same method of payment that was used at the time of purchase. Domain name registration fees are not covered by this guarantee.

31. By agreeing to these terms and conditions your statutory rights are not affected.

Impression Internet reserves the right to change or modify any of the terms and conditions contained in the Terms and Conditions listed above.

We have aimed to make our terms and conditions and all content on our website as clear and concise as possible. If you have any questions or comments please contact us.